Who We Are
This website is operated by SYNTHAINA AI Ιδιωτική Κεφαλαιουχική Εταιρεία (Ι.Κ.Ε.), registered in Greece under ΓΕΜΗ number 185951129000, with registered address at Σμύρνης 11, Ιωάννινα, Τ.Κ. 45332.
SYNTHAINA AI acts as the data controller for personal data collected through this website. For any privacy-related enquiries, please contact us at info@synthaina.ai.
What Data We Collect
We collect only the minimum data necessary to operate this website and respond to enquiries:
- Contact data — name and email address when you reach out to us directly.
- Communication data — the content of messages exchanged with us by email.
- Usage data — anonymised technical information such as browser type, pages visited, and time on site, collected via cookies (see Section 06).
We do not collect sensitive personal data, we do not run advertising, and we do not sell or share your data with third parties for commercial purposes.
How We Use Your Data
Personal data collected through this website is used exclusively for the following purposes:
- Responding to enquiries and service requests submitted by email.
- Understanding how visitors use the site in order to improve it (anonymised analytics only).
- Complying with applicable legal obligations under Greek and EU law.
Legal Basis for Processing
Under the EU General Data Protection Regulation (GDPR — Regulation 2016/679), our legal bases for processing personal data are:
- Legitimate interest (Art. 6(1)(f)) — for responding to business enquiries and operating the website.
- Legal obligation (Art. 6(1)(c)) — where processing is required by applicable Greek or EU law.
- Consent (Art. 6(1)(a)) — for any non-essential cookies, which you may withdraw at any time.
Data Retention
We retain personal data only for as long as necessary for the purposes described above:
- Email correspondence is retained for up to 3 years from the date of last contact.
- Anonymised analytics data is retained in accordance with the retention policy of the analytics provider.
After the applicable retention period, data is securely deleted or anonymised.
Cookies
This website uses a minimal set of cookies. A cookie is a small text file stored in your browser. You can disable cookies in your browser settings at any time, though some site features may be affected.
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| Session cookie | Essential | Maintains basic site functionality during your visit. | Session |
| Analytics | Non-essential | Anonymised page-view statistics to help us improve the site. No personal data is stored. | Up to 12 months |
We do not use tracking cookies, advertising cookies, or third-party social media cookies.
Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights with respect to your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where there is no compelling reason for its continued processing.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interest at any time.
To exercise any of these rights, contact us at info@synthaina.ai. We will respond within 30 days.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Greek Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα — ΑΠΔΠΧ):
- Website: www.dpa.gr
- Address: Kifissias 1–3, 115 23 Athens, Greece
- Tel: +30 210 6475 600
Changes to This Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this page periodically.